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Terms & Conditions

Pluto Appliances Ltd
Company Number: 8270120
Effective Date: 20/09/2025

Introduction

These Terms and Conditions of Sale and Website Terms of Use (“Terms and Conditions”) are entered into by and between you and Pluto Appliances Ltd, a company registered in New Zealand (Company No. 8270120) with its registered office at [Insert Address] (“Pluto Appliances”, “we”, “us”, “our”).

These Terms and Conditions govern:

  1. The purchase and sale of products and related services through our website www.plutoappliances.com or by invoice issued by us; and

  2. Your access to and use of our website, including functionality, content, and services provided.

By using our website, placing an order online, or purchasing by invoice, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our website or purchase products from us.

1. Eligibility to Purchase

You may not order or obtain products from us if you are prohibited from doing so under applicable law. Purchasers must be of legal age to form a binding contract under the laws of their jurisdiction. No minimum age requirement applies unless required by New Zealand or Australian law.

2. Ordering Products

2.1 Orders may be placed:

  • through our website shopping pages, or

  1. by email and invoice issued directly by Pluto Appliances.

2.2 Orders placed via our website will guide you through the order process, including the opportunity to check and correct errors before submission.

2.3 Orders constitute an offer to purchase. We will acknowledge receipt by email and issue an Order Confirmation when the order is accepted. No contract is formed until we issue the Order Confirmation.

2.4 We reserve the right to refuse or cancel any order at any time, including after payment has been received, where permitted by law. Reasons may include stock unavailability, pricing or product description errors, suspected fraud, or misuse.

2.5 Pre-orders and backorders may be accepted. If a product is delayed or unavailable, we will notify you and may offer an alternative product or refund.

3. Price and Payment

3.1 All prices are displayed in local currency (NZD for New Zealand customers, AUD for Australian customers when available).

3.2 Our website may allow customers to toggle between prices inclusive and exclusive of GST. Unless expressly stated, prices are inclusive of GST for NZ customers and inclusive of GST for AU customers once sales commence there.

3.3 Delivery charges are included in the purchase price unless the delivery address falls outside a designated service area, in which case additional charges may apply.

3.4 Accepted payment methods are:

  • POLi,

  • eWAY, and

  • direct bank transfer upon invoice.

3.5 Payment must be received in full before orders are accepted. For invoiced orders, payment terms will be stated on the invoice.

3.6 Title to products passes to you once both (i) payment has been received in full and (ii) the products have been delivered.

4. Returns and Refunds

4.1 You must notify us within 7 calendar days of delivery if:

  • the product was damaged in transit,

  • you received the wrong product, or

  • you received the wrong quantity of products.

4.2 Where we are at fault, we will arrange for repair, replacement, or refund as required by the Consumer Guarantees Act 1993 (NZ) (“CGA”) or the Australian Consumer Law (Cth) (“ACL”).

4.3 Change of mind and discretionary returns: We do not accept returns or provide refunds where you have changed your mind, ordered the wrong product, or otherwise no longer want the product, where we are not at fault.

Any return or refund offered in these circumstances will be at our sole discretion and on a goodwill basis. If we agree to accept a return, conditions may apply, including requirements that the product be unused, in its original packaging, and returned at your cost.

Nothing in this clause affects your statutory rights under the CGA (NZ) or ACL (AU).

5. Warranty

5.1 All Pluto Appliances machines are covered by a 2-year standard warranty from the date of purchase.

5.2 Warranty coverage applies only where servicing and repair are undertaken by Pluto Appliances or by service providers expressly authorised or recommended by us.

5.3 The warranty excludes coverage for:

  • normal wear and tear;

  • damage arising from misuse, neglect, or accident;

  • damage caused by improper installation or use contrary to the instructions supplied;

  • unauthorised repairs or modifications; and

  • consumable items (e.g., seals, filters).

5.4 This warranty is in addition to, and does not limit, your rights under the CGA or ACL.

For full warranty terms, please refer to our separate Warranty Policy, which forms part of these Terms.

6. Website Terms of Use

6.1 You may use our website only for lawful purposes and in accordance with these Terms.

6.2 You may not:

  • use the website in a fraudulent or unlawful manner;

  • reproduce, duplicate, or copy website content without consent;

  • attempt to interfere with the operation of the website, including hacking, introducing viruses, or disrupting services;

  • resell or export our products without our express written consent;

  • engage in web scraping, automated data extraction, or similar practices, including but not limited to the use of bots, crawlers, or scraping tools to copy website data, product listings, pricing, or intellectual property.

For clarity, examples of prohibited automated practices include but are not limited to:

  • scraping product information for resale or competitor analysis;

  • replicating our website structure, branding, or design for commercial use;

  • bulk data harvesting of customer reviews, FAQs, or images.

These restrictions apply regardless of whether the scraping is manual, automated, or outsourced, and regardless of intent.

6.3 We do not guarantee that the website will always be available or uninterrupted. We may suspend or withdraw the website in part or whole for business or operational reasons.

6.4 Intellectual property: All intellectual property rights in our website, products, branding, trademarks, content, and images are owned by Pluto Appliances Ltd or its licensors. You may not reproduce, copy, distribute, or otherwise use them without our prior written consent.

7. Limitation of Liability

7.1 To the maximum extent permitted by law, our liability for any claim relating to our products or services is limited to the purchase price of the product concerned.

7.2 We will not be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of profit, revenue, goodwill, or data, except where liability cannot lawfully be excluded under the CGA or ACL.

8. Force Majeure

We are not liable for any delay or failure to perform our obligations caused by events beyond our reasonable control, including but not limited to natural disasters, government restrictions, industrial action, power failures, or network outages.

9. Amendments and Assignment

9.1 We may amend these Terms and Conditions at any time by posting updated terms on our website. The version in force at the time you place an order applies to that order.

9.2 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent.

10. Governing Law and Jurisdiction

10.1 These Terms and Conditions are governed by the laws of New Zealand.

10.2 For Australian customers, nothing in these Terms is intended to limit your rights under the Australian Consumer Law (ACL).

10.3 You agree to submit to the non-exclusive jurisdiction of the courts of New Zealand in respect of any dispute arising under these Terms and Conditions, except where Australian law confers rights that cannot be excluded.

11. Contact Information

Pluto Appliances Ltd
Company Number: 8270120
Website: www.plutoappliances.com
Email: legal@plutoappliances.com
Phone: 0800 372 273
Address: [Insert Business Address]

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