Shipping & Delivery Policy
Effective Date: [Insert Date]
1. Where We Deliver & Cost
• We currently deliver within New Zealand only.
• Delivery is free of charge NZ-wide.
• We deliver to street addresses only. We do not deliver to PO Boxes or parcel lockers.
• Remote islands (e.g., Great Barrier, Chatham, Stewart) may require a separate freight quote
before dispatch.
• We do not currently offer international delivery.
2. Delivery Timeframes
• Auckland Metro: Within 5 business days of purchase (Mon–Fri, 8:00am–5:00pm).
• Rest of New Zealand: Within 10 business days of purchase.
• Timeframes are estimates only. Delivery may take longer in rural areas, where access is
limited, or due to public holidays, seasonal demand, or events outside our control.
3. Scheduling, Confirmation & Rebooking
• We will contact you by phone, SMS, or email to confirm delivery date and window.
• You may rebook up to 9:00am on the business day prior to your scheduled delivery.
• If no one is available at the agreed time, a redelivery fee equal to our carrier’s actual cost
may apply.
4. Delivery Service Level
• Standard delivery is doorstep/ground-floor delivery to the main entrance.
• Installation, unboxing, removal of packaging, or placement upstairs are not included in
standard delivery.
• Please contact us in advance if you require additional services so we can confirm feasibility
and applicable charges.
5. Access & Safety
• You are responsible for ensuring safe, reasonable access (e.g., clear paths, legal parking,
elevator for upper floors).
• For multi-tenant sites, delivery may be made to reception or a loading area.
• Our delivery team/carrier may decline delivery or reschedule if the site is unsafe or access
differs from what was advised.
6. Signature & Unattended Deliveries
• A signature is required on delivery.
• We do not leave appliances unattended to reduce the risk of damage, loss, or theft.
• Photo ID may be requested for high-value orders or where delivery is to a third-party
recipient.
7. Delivery Issues: Damage, Loss, or Missing Items
• Please inspect your order upon delivery.
• If there is visible damage or an item is missing, note it with the driver (where possible) and
contact us within 48 hours, providing photos and your order details.
• Keep all original packaging until we confirm next steps.
8. Title (Ownership) & Risk
• Ownership of the goods passes to you only when:
1. Pluto Appliances has received full cleared payment, and
2. Delivery has been completed at the agreed address.
• Risk of loss or damage passes to you upon completion of delivery (when goods are
delivered and signed for).
9. Failed Deliveries & Storage
If delivery cannot be completed after multiple attempts due to your unavailability, we may
charge additional delivery or reasonable storage fees before redelivery.
10. Pre-Orders, Backorders & Split Shipments
• Pre-order or backorder items will ship as soon as stock is available. We will keep you
informed of expected dates.
• We may split shipments at our discretion at no additional cost to you.
11. Public Holidays & Events Outside Our Control
• We do not deliver on public holidays.
• Delays caused by events outside our control (e.g., severe weather, road closures, carrier
network issues) may extend delivery timeframes.
12. Tracking & Updates
• We do not currently provide live tracking links.
• Updates will be provided by phone, SMS, or email during the booking and delivery process.
13. Transit Insurance
• All shipments from our manufacturing facilities in China to Pluto Appliances’ New Zealand
distribution point are fully insured.
• Once in our possession, goods are covered until delivery is completed at your nominated
address.
14. Your Consumer Rights
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 (NZ).
15. Contact Us
For delivery questions or changes, please contact:
Pluto Appliances Ltd
Email: [Insert Contact Email]
Phone: 0800 372 273
Hours: Mon–Fri, 9:00am–5:00pm (NZ time)